Privacy policy

Last updated: November 1, 2026

Introduction

SkinKind is run by Canopy Brands LLC. We care about your privacy. This policy explains what information we collect when you visit myskinkind.com or buy from us, how we use it, and how we keep it safe. By using our store, you agree to this policy.

Information We Collect

We collect the information you give us when you place an order, create an account, sign up for emails or texts, leave a review, or contact us. This can include:

  • Contact details: your name, email address, phone number, and billing and shipping address.
  • Order details: what you buy, return or cancel, and your past orders.
  • Payment details: handled by our payment providers. We do not store your full card number.
  • Messages: anything you send us, for example a question to our support team.

When you browse our store, we also collect some information on its own, through cookies and similar tools. This includes your device, browser, IP address, and the pages you view and click.

How We Use Your Information

  • To process and ship your orders, and to send order and shipping updates.
  • To answer your questions and give you customer support.
  • To handle refunds under our 30-day money-back guarantee.
  • To improve our website, products and service.
  • To send you offers and news, if you have chosen to get them. You can unsubscribe at any time.
  • To show you our ads on other websites and apps, such as Facebook and Instagram.
  • To keep our store safe, stop fraud, and follow the law.

Data Security

We take reasonable steps to protect your information from being lost, misused or seen by people who should not see it. Payments go through secure payment systems, and data is encrypted when it is sent. No system is perfectly secure, so please do not send us sensitive details by email.

We keep your information only as long as we need it to serve you, run our business, and meet our legal duties.

Canopy Brands LLC is the controller of your personal data.

Who We Share Your Information With

We only share your information when we need to in order to run our store, or when the law requires it. This includes:

  • Shopify, which hosts our store (see below).
  • Service providers who help us run the store: payment processing, order fulfillment, shipping and order tracking, reviews, subscriptions, customer messages and analytics.
  • Advertising partners, such as Meta (Facebook and Instagram), so we can measure our ads and show them to people who may like our products. They use this information under their own privacy policies.
  • Authorities, when the law requires it, or to protect our rights and our customers.
  • A buyer of our business, if SkinKind is ever sold or merged.

Our Relationship with Shopify

Our store runs on Shopify. Shopify collects and processes information about how you use our store so it can provide and improve its service. Shopify may also use some of this information, together with information from other stores, for its own features. For those uses, Shopify is responsible for your data. You can read the Shopify Consumer Privacy Policy and use your rights with Shopify through the Shopify Privacy Portal.

Cookies

Our website uses cookies to make the store work, to remember your cart, to understand how people use the site, and to measure and show our ads. You can block or delete cookies in your browser settings, but some parts of the store may not work as well.

Links to Other Websites

Our store may link to other websites. We are not responsible for how those websites handle your information, so please read their privacy policies.

Children

Our store is not meant for children. We do not knowingly collect information from anyone under the age of majority where they live. If you think a child has given us their information, email us and we will delete it.

Your Rights

Depending on where you live, you may have the right to:

  • See the personal information we hold about you.
  • Correct information that is wrong.
  • Delete your information.
  • Get a copy of your information, or have it sent to another company.
  • Stop marketing emails at any time with the unsubscribe link. We may still email you about your orders.

If you live in the UK or the European Economic Area, you may also ask us to stop or limit how we use your information, and you can take back your consent at any time. Taking back consent does not affect anything we did before.

To use any of these rights, email us at info@myskinkind.com. We may need to check who you are first. You can also ask someone to make a request for you, if you show us you have allowed them to. We will never treat you differently for using your rights, and we will reply as quickly as the law requires.

Complaints

If you are unhappy with how we handle your information, please email us first. Depending on where you live, you can also complain to your local data protection authority. In the UK, this is the Information Commissioner's Office. In the EEA, you can find yours here.

International Transfers

We and our service providers may store and process your information outside the country you live in, including in the United States. When we move information out of the UK or the EEA, we use approved protections, such as the European Commission's Standard Contractual Clauses or the UK's equivalent, unless the country has been approved as giving enough protection.

Changes to This Policy

We may update this policy from time to time. We will post any changes on this page and update the date at the top.

Contact Us

If you have any questions about this policy or your information, email us at info@myskinkind.com.